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The Skills That Compound Behind a Bar

Speed finishes improving. Judgement does not.

Matty HerreraBy Matty Herrera, Founder & CEO, Delta Kinetics

Published Updated

Delta Kinetics title card for the article The Skills That Compound Behind a Bar
On this page
  1. Key takeaways
  2. Which skills plateau?
  3. The skills that compound
  4. What does this mean for training?
  5. The connection to retention
  6. Frequently asked questions
  7. Sources

Key takeaways

  • Speed, recipe recall and till operation plateau, while reading a room, diagnosing, judgement about exceptions and teaching keep compounding.
  • Teach the plateau skills fast and stop: they are prerequisites, not a curriculum.
  • Compounding skills do not develop with time served: someone can work five years and get no better at diagnosis, so they have to be developed deliberately.
  • Hire for judgement and the instinct to explain rather than report, because speed and recall can be taught in weeks.
  • A role with a visible ceiling is a role people leave, and most bar roles have one only because nobody built above it.

Frequently asked questions

What should I train new bartenders on first?

The plateau skills: speed of execution, recipe recall and till operation. They have to be in place before anything else works, and they are the right thing to teach first because they finish.

How do I develop diagnosis in my staff?

Mostly by asking them to explain rather than to notify. Someone can work five years and get no better at diagnosis if nobody ever asks them to diagnose anything.

What should I look for when hiring a bartender?

Weight the compounding skills heavily at interview, such as judgement and the instinct to explain rather than report. Those are much harder to install than speed and recall.

Which bar skill is most worth investing in?

Teaching. A bartender who can develop the person next to them changes the trajectory of the whole team, and it is the skill bars invest in least.

Does skill development affect staff turnover?

The post argues people stay where they are visibly getting better, and a role made entirely of plateau skills stops being interesting at about month six. It offers this as an argument about mechanism, alongside one client group that attributed a 73 percent reduction in turnover across three venues to LearnTAP, which is client reported and specific to those venues.

Sources

  1. Delta Kinetics research programme: guest reviews across Texas venues, and the method
  2. Delta Kinetics case study: staff turnover reduction